Over the past two years, Call Center 142 has responded to 1,624,000 citizen inquiries.
It has been two years since the DOST Call Center 142, operating under the Ministry of Labour and Social Protection of Population, began its operations.
Established on the basis of the former “142” Call Center, and formed through the integration of the Ministry and its affiliated institutions’ call centers under a unified operational structure, DOST Call Center 142 has, over this period, provided support on employment, labour relations, social protection, disability, rehabilitation, adoption, and other related areas—responding to 1,624,000 inquiries.
In addition to directly handling calls, the center's operations have significantly expanded in recent years with the introduction of IVR (Interactive Voice Response) systems, as well as social bots, online chat, feedback channels, and SMS-based responses.
Placing great emphasis on the broad application of innovative service solutions, DOST Call Center 142 has been awarded the European Good Practice Award by the International Social Security Association (ISSA).
This year, the Call Center has also been named a finalist for the “CCW Excellence Awards 2025” and received an official certificate of recognition from the Customer Contact Week Portfolio.
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